Privacy Policy — Volans Technology Ltd
Effective date: July 31, 2026
Volans Technology Ltd ("Volans", "we", "us") operates the VIA platform and related travel technology services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our services, including communications sent via WhatsApp Business.
Information we collect
Contact information (name, email address, phone number)
Travel-related information (booking references, flight or trip details, passenger names when provided by our clients)
WhatsApp messages and message metadata when you communicate with us or receive notifications through our WhatsApp Business integration
Technical data (IP address, device/browser type, usage logs)
How we use information
To send travel-related notifications and operational alerts (e.g., flight updates, journey assistance)
To provide customer support and respond to inquiries
To operate, secure, and improve our platform and services
To comply with legal obligations
WhatsApp Our WhatsApp messaging is provided through Meta Platforms, Inc. When you receive or send messages via WhatsApp, your phone number and message content are processed according to this policy and Meta's terms. We use WhatsApp only for legitimate business purposes related to travel services.
How we share information We may share data with:
Service providers (hosting, messaging, analytics) under contractual safeguards
Meta / WhatsApp for message delivery
Travel agency clients who use our platform to serve their passengers, when applicable
Authorities when required by law
Data retention We retain personal data only as long as necessary for the purposes above or as required by law.
Security We implement appropriate technical and organizational measures to protect personal data.
Your rights Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us to exercise these rights.
Contact Volans Technology Ltd
DIFC Innovation One, IH-00-01-03-OF-05, Level 3 Dubai AI Campus, Dubai, UAE
Email: privacy@volans-ia.travel
Changes We may update this policy from time to time. The updated version will be posted on this page.
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